Frequently Asked Questions
General
What are your health requirements?
We are very careful about health. We will not allow any animal into our facility that is showing obvious signs of illness. Every animal stepping foot into our building must be current on
What are the risks associated with daycare and boarding?
This is covered in more detail in your boarding agreement, but here is some general information. We work very hard to limit any risk of exposure to disease, insects, and parasites. Your animal is much safer in our facility than at other public places like a dog park. However, no matter how careful we are, any place where animals congregate will periodically foster the transmission of sickness, insects, or parasites. When you bring your animal to daycare or boarding, at our facility or any other, you accept these risks.
Can a dog catch kennel cough at your facility?
Yes. Though every dog is vaccinated for kennel cough, the injection, much like the human flu shot, only protects against a few strains of “kennel cough,” which is a catch-all term covering a multitude of flu-like illnesses. We are not veterinarians and cannot give veterinary advice, but we have observed that except for old dogs or those with other underlying health problems, these illnesses are not serious and dogs recover quickly.
Health & Safety
What are your health requirements?
We are very careful about health. We will not allow any animal into our facility that is showing obvious signs of illness. Every animal stepping foot into our building must be current on
What are the risks associated with daycare and boarding?
This is covered in more detail in your boarding agreement, but here is some general information. We work very hard to limit any risk of exposure to disease, insects, and parasites. Your animal is much safer in our facility than at other public places like a dog park. However, no matter how careful we are, any place where animals congregate will periodically foster the transmission of sickness, insects, or parasites. When you bring your animal to daycare or boarding, at our facility or any other, you accept these risks.
Can a dog catch kennel cough at your facility?
Yes. Though every dog is vaccinated for kennel cough, the injection, much like the human flu shot, only protects against a few strains of “kennel cough,” which is a catch-all term covering a multitude of flu-like illnesses. We are not veterinarians and cannot give veterinary advice, but we have observed that except for old dogs or those with other underlying health problems, these illnesses are not serious and dogs recover quickly.
Pricing
Are new customers really given a first day of day play and a first night of boarding free?
Yes. There are two reasons for this: 1. to let you and your pet, at no cost, give us a try, and 2. to let us determine if your pet is a good fit for our business. If he or she is not, we’ll do our best to suggest a better environment. See our Price Sheet for more information.
Do you offer discounts?
Yes. See the Price Sheet. Discounts for active military, veterans, seniors sixty-five or older, pet industry professionals. Also if your animal stays more than seven, fourteen, and thirty nights. Or if you buy a daycare package. Important: If you must board your animal because you are ill or must travel to attend to a sick family member or attend a funeral, your pet’s stay is free. (We could never, in good conscious, earn money from such a situation.)
When do I pay?
All customers must provide a valid credit card for us to keep on file when booking. You will be charged upon pickup for any services rendered. If you book in-person, you can provide your credit card then.
Why are your prices higher than other competing facilities?
Because our accommodations and service are on the high end of the quality spectrum and, as a result, our costs are much higher than low-frills boarding and daycare. We focus on value, which means our emphasis is on the quality of service compared to the price. Our customers consistently tell us we are a good value. To help new customers make this determination, we offer the first night of boarding and first day of daycare free.
Why is there a charge for day play when dogs are boarding?
We dislike places that nickel and dime us for everything, so we like to charge one price and including everything. However, because not everyone wants his or her dog to participate in day play, keeping the rates separate allows those folks to opt out and save money. 85% of our boarders, though, choose day play.
Are your prices higher during peak periods?
Yes. As with any hotel, our prices increase during peak periods. We charge 20% more during during the summer and some holidays. See our Price Sheet for specifics.
